Last updated: July 1, 2026
Eligibility for Refund
To qualify for a refund, your request must be submitted within 7 days of your subscription activation date. Refunds are available for first-time subscribers only. Accounts found to have violated our Terms of Service, including sharing beyond your plan device limit, are not eligible.
How to Request a Refund
Contact our support team on WhatsApp. Provide your account username and the reason for your request. Eligible refunds are processed within 3 to 5 business days.
Refund Method
Refunds are returned via your original payment method. Credit card refunds typically appear within 5 to 10 business days depending on your bank. Cryptocurrency refunds are issued in the original cryptocurrency at the rate at time of purchase.
Non-Refundable Situations
Refunds are not issued after the 7-day window. Accounts terminated for Terms of Service violations are not eligible. Reseller credits are non-refundable once used to create subscriptions.